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OverView               FAQs

Virginia Housing Customers and Partners Impacted by the COVID-19 Virus

Over the past few weeks, we have seen the impacts of the COVID-19 (coronavirus) outbreak on communities across the world, and now here in our own community. We continue to monitor the situation through the guidelines of the Centers for Disease Control (CDC) and the Virginia Governor’s office and we remain open for business.


We have implemented alternate and remote work arrangements for our associates to keep them and their families safe, while still serving our customers and partners across Virginia.  We are committed to our mission to ensuring that all Virginians have access to safe, affordable housing. These difficult times are no exception.


If you are a Virginia Housing Homeownership Loan Customer and have been financially impacted by COVID-19, you have ways to get help quickly:

We strongly encourage you to use Virginia Housing’s resources for self-servicing and 24/7 account access. You can access your account at your convenience. It’s easier and faster to manage your account digitally, as call wait times will be longer than usual.

1- Complete the Borrower's Assistance Package at:
https://www.vhda.com/Homeowners/BorrowerFinPackage/Pages/BorrowersFinPackage.aspx

2- Log in into Customer CareNet at:
https://vhda.customercarenet.com/ccn/vhda/mymortgage.html#HOME-C
From here you can make payments, make account updates and send us secure messages.

Additional Programs and Resources:

Renter Resources:
https://www.vhda.com/Renters/Pages/renters.aspx

Homeowner Resources:
https://www.vhda.com/Homeowners/Pages/homeowners.aspx  

Partner Resources