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Overview               FAQs

Virginia Housing Customers and Partners Impacted by the COVID-19 Virus

Over the past months, we have seen the impacts of the COVID-19 (coronavirus) outbreak on communities across the world, and now here in our own community. We continue to monitor the situation through the guidelines of the Centers for Disease Control (CDC) and the Virginia Governor’s office and we remain open for business.


We have implemented alternate and remote work arrangements for our associates to keep them and their families safe, while still serving our customers and partners across Virginia.  We are committed to our mission to ensuring that all Virginians have access to safe, affordable housing. These difficult times are no exception.


If you are a Virginia Housing Homeownership Loan Customer and have been financially impacted by COVID-19, you have ways to get help quickly:

We strongly encourage you to use Virginia Housing’s resources for self-servicing and 24/7 account access. You can access your account at your convenience. It’s easier and faster to manage your account digitally, as call wait times will be longer than usual.

1- If I have been financially impacted by COVID-19, what type of assistance can I receive?
If you have experienced a financial hardship due to COVID-19, please send an email to care@VirginiaHousing.com that includes your contact information. Your account will be placed on a forbearance plan until there is a change in your financial status. Virginia Housing will send you a letter of confirmation once we have processed your request.

2- Log in to Customer CareNet at:
https://vhda.customercarenet.com/ccn/vhda/mymortgage.html#HOME-C
From here you can make payments, make account updates and send us secure messages.

Virginia Rent and Mortgage Relief Program (RMRP)

Struggling to pay your rent or mortgage due to COVID-19? Your payments may be covered by a new state program. Learn more about the Virginia Rent and Mortgage Relief Program

1. For renters (tenants), there are two ways applications may be submitted for RMRP rental assistance (only one of the two ways may be used per renter):
a. The renter may apply directly through the Virginia Department of Housing and Community Development (DHCD). For information: dhcd.virginia.gov/rmrp
OR
b. The renter’s landlord may apply on the tenant’s behalf through Virginia Housing Development Authority (Virginia Housing). For information: virginiahousing.com/BusinessPartners/PropertyOwnersManagers

2. For homeowners, the homeowner may apply directly for mortgage payment assistance through the Virginia Department of Housing and Community Development (DHCD). For information: dhcd.virginia.gov/rmrp

Additional Programs and Resources:

Renter Resources:

Your rental property may be covered by federal protections under the CARES Act.
Check the searchable database to see if your home is covered: https://nlihc.org/federal-moratoriums

Homeowner Resources:

COVID-19 impacted borrowers who are able to resume making your monthly mortgage payments are requested to complete the following attestation forms:

Partner Resources