We have limited staff available to receive customer phone calls.
We are following the Centers for Disease Control and Prevention (CDC) guidelines to keep our employees healthy and provide enhanced cleaning procedures in our office. This includes utilizing social distancing. You will experience a longer than usual wait time, due to the decreased number of call center staff.
You may log into Customer Carenet for a faster response to many of your questions.
https://vhda.customercarenet.com/ccn/vhda/mymortgage.html#HOME-C
Yes, we encourage you to make your payments electronically to avoid any delays with mail.
The easiest way to pay electronically is online: https://vhda.customercarenet.com/ccn/vhda/mymortgage.html#HOME-C
We also accept electronic payments via phone at 1-800-235-6938, press option 2.
Not right now. We are temporarily waiving convenience fees for electronic payments.
No. Virginia Housing is temporarily suspending any negative credit bureau during the COVID-19 crisis. We will continue to monitor the situation and provide updates as needed.
Click below to learn more about federal assistance:
No. Your account will not accrue late charges during COVID-19.
