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Homeowners with a VHDA Mortgage Loan  

Access My Loan Information

Access My Loan Information

Want to review your loan? Update some info? Request an amortization? You’ve come to the right place.


Make Online Payment

Have your checkbook handy? Sign on here and get started.

Sign Up for the Automatic Payment Plan

Sign Up for the Automatic Payment Plan

Ready for a shorter to-do list? Here’s a worry-free way to make it happen.


Customer CareNet will allow you to take advantage of online services such as:

  • Access current loan information 24 hours a day
  • Make a loan payment at any time through an online service
  • Update personal information online
  • View loan activity
  • Send a secure message


Are you experiencing a hardship?

If you have been recently laid off, are facing the possibility of being laid off, or are experiencing a temporary hardship impacting your ability to pay your mortgage, we may have options to assist you. For more information, contact Customer Service at 1-800-235-6938 or



Upcoming Classes & Events



Contact Us

Loan Servicing Department

Toll free: 800-235-6938
Local: 804-783-6729
Note: In order to protect your privacy, please do not send confidential personal information or sensitive materials through this form. VHDA is not responsible for the security and/or confidentiality of personal information submitted via this form.


Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse