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The Guiding Principles of Homeownership

To ensure your success as a homeowner, use this reference guide to get answers to your questions about:

  • your payment book.
  • payment due dates.
  • your escrow account.
  • what happens if you miss a payment.
  • alternatives to losing your home.
  • selling or renting your home.
  • maintaining your property.

You'll also find a glossary of important housing terms and useful phone numbers.

PDF Icon Guide to Homeownership

More Information


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Contact Us

Loan Servicing Department

Toll free: 800-235-6938
Local: 804-783-6729
Note: In order to protect your privacy, please do not send confidential personal information or sensitive materials through this form. VHDA is not responsible for the security and/or confidentiality of personal information submitted via this form.


Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse