Yes. To protect confidential information, first-time users must register a user ID and password:

• Select "Access My Loan Information".
• Click "Register User ID/Password" to go to the Registration page.
• Enter the requested information.
• Click "Save".

Registration is complete when you receive the response, "Your User ID and password have been established." You'll be taken to the login page and may now log in using your new user ID and password.

Note: You may have a total of two user IDs per loan.

Follow these steps:

Please fax payoff requests to 804-343-8720. Third parties must fax us a copy of the customer's authorization for release of any information.  Verbal payoff figures are not given over the phone.

For Lenders

VHDA’s AutoFax Payoff is a simpler way to request payoff statements for your clients. Here’s what you need to know.

Why use AutoFax Payoff?

• It’s faster and more efficient.
• No prior authorization is needed.
• Payoff statements are generated within two hours.
• Up to 10 requests can be processed per call.
• No written request is needed.

How Does it Work?

• Lenders can request a payoff statement from VHDA by calling 800-235-6938.
• Press 1 for loan information.
• Press 2 for other information.
• Press 4 for a faxed payoff statement.

Be Prepared to Provide:

• Your client’s loan number.
• Client’s SSN.
• Client’s full property address (including ZIP code).
• Your 10-digit fax number.
• Your 10-digit phone number.
• Good-through date.

Questions? Contact VHDA Customer Service at 800-235-6938.

You can take steps to avoid foreclosure on your home. If you experience a hardship and are worried about making your house payments, understand your options. Do not ignore the situation or avoid your lender. The website www.virginiaforeclosureprevention.com* offers tips and advice on saving your home from foreclosure. The site also includes links to brochures which deal specifically with this issue.

*You will leave VHDA.com when you visit this website.

When performing an escrow analysis, the most recent disbursement amount is used to calculate the amount required on an analysis. Some estimates of expenses are made because up-to-date tax and insurance bills may not be available at the time of analysis. In estimating an escrow account, over-collection and under-collection may sometimes occur. If there is a surplus of funds in your account after the annual analysis, this is called an overage. If the overage is more than $50.00, it will be refunded to you, provided your loan is current.

When funds have been under-collected, a shortage occurs. The amount of the shortage would be the maximum negative amount that your account would reach if an adjustment to your monthly payment were not made. If a shortage does occur, your monthly loan payment will be adjusted to include the escrow payment amount plus 1/12 of your escrow shortage. You also have the option of paying off the whole shortage amount in one lump sum to limit the increase in your monthly loan payment.

Homeowners insurance is required for everyone who has a mortgage loan. It covers losses and damages to your home and assets in the event of a fire, theft, vandalism and many unforeseen weather-related disasters. Homeowners insurance may also provide liability coverage. It also protects VHDA’s financial interest in the property.

If you receive a cancellation notice on your homeowners insurance for any reason, please contact us immediately so we may assist you. Failure to replace a cancelled policy will result in purchase of force-placed insurance, which is more expensive than standard coverage and may not provide the same type(s) of coverage.

Make sure your new policy meets the insurance requirements for your loan by comparing it to the coverage listed on the declarations page of your current insurance policy. This is usually the first page of the policy.

Once you have your new policy in place, contact your current insurance carrier to cancel coverage. (You may not receive a refund if a new policy is currently due).

Notify VHDA as soon as possible by fax at 804-343-8735 that you’ve changed insurance companies. Please include your name, address and loan number, along with the new policy’s declarations page information.