Yes. To protect confidential information, first-time users must register a user ID and password:
Registration is complete when you receive the response, "Your User ID and password have been established." You'll be taken to the login page and may now log in using your new user ID and password.
Note: You may have a total of two user IDs per loan.
If you have unsuccessfully attempted to log on three times, the system will lock the loan. Contact Customer Service at 800-235-6938 or email us to have your password reset.
If emailing, please provide your loan number for easy identification and faster service. You will be contacted when the reset is complete so that you can re-register.
Follow these steps:
Complete the following fields:
Yes. Virginia Housing frequently acquires single family homes, condominiums and townhouses via foreclosure sales. These properties are then offered for sale to the general public. You can view a
complete list of foreclosed homes for sale. on our website
You may also want to go to
Frequently Asked Questions about Virginia Housing Properties.
Please fax payoff requests to 804-343-8720. Third parties must fax us a copy of the customer's authorization for release of any information. Verbal payoff figures are not given over the phone.
Virginia Housing’s AutoFax Payoff is a simpler way to request payoff statements for your clients. Here’s what you need to know.
Why use AutoFax Payoff?
How Does it Work?
Be Prepared to Provide:
Questions? Contact Virginia Housing Customer Service at 800-235-6938.
You can take steps to avoid foreclosure on your home. If you experience a hardship and are worried about making your house payments, understand your options. Do not ignore the situation or avoid your lender. The website www.virginiaforeclosureprevention.com* offers tips and advice on saving your home from foreclosure. The site also includes links to brochures which deal specifically with this issue.
*You will leave VirginiaHousing.com when you visit this website.
Online loan information is available 24 hours a day, 7 days a week. Sign on anytime – from home, work or while traveling.
Hours of availability for online payments are:
When performing an escrow analysis, the most recent disbursement amount is used to calculate the amount required on an analysis. Some estimates of expenses are made because up-to-date tax and insurance bills may not be available at the time of analysis. In estimating an escrow account, over-collection and under-collection may sometimes occur. If there is a surplus of funds in your account after the annual analysis, this is called an overage. If the overage is more than $50.00, it will be refunded to you, provided your loan is current.
When funds have been under-collected, a shortage occurs. The amount of the shortage would be the maximum negative amount that your account would reach if an adjustment to your monthly payment were not made. If a shortage does occur, your monthly loan payment will be adjusted to include the escrow payment amount plus 1/12 of your escrow shortage. You also have the option of paying off the whole shortage amount in one lump sum to limit the increase in your monthly loan payment.
Homeowners insurance is required for everyone who has a mortgage loan. It covers losses and damages to your home and assets in the event of a fire, theft, vandalism and many unforeseen weather-related disasters. Homeowners insurance may also provide liability coverage. It also protects Virginia Housing’s financial interest in the property.
If you receive a cancellation notice on your homeowners insurance for any reason, please contact us immediately so we may assist you. Failure to replace a cancelled policy will result in purchase of force-placed insurance, which is more expensive than standard coverage and may not provide the same type(s) of coverage.
If your loan meets the necessary requirements for early MI termination, you must send us a letter requesting termination. You can fax it to the Insurance Department at 804-8735 or email it to firstname.lastname@example.org.
Make sure your new policy meets the insurance requirements for your loan by comparing it to the coverage listed on the declarations page of your current insurance policy. This is usually the first page of the policy.
Once you have your new policy in place, contact your current insurance carrier to cancel coverage. (You may not receive a refund if a new policy is currently due).
Notify Virginia Housing as soon as possible by fax at 804-343-8735 that you’ve changed insurance companies. Please include your name, address and loan number, along with the new policy’s declarations page information.