Required Web Browser: Google Chrome is the required web browser. The system upgrade will not operate using other web browsers (Internet Explorer, Firefox, Safari, etc.).
Best Practice: Users must logout of the HDS NextGen Application instead of clicking the "x" to close the Google Chrome web browser.
If you receive the error message "Not an Authorized User" after working in the system,
Click on your name in the upper right corner of the screen,
Choose log out
Close your browser, then
Log into HDS NextGen
Following these steps should restore the application menu options and the system should be fully functional. If you continue to receive the error message or cannot access menu options in HDS NextGen, contact us at
HDSAdmin@VirginiaHousing.com. Please include your
site number and site name in the email subject line.
Electronic Upload Requirements: The XML extension used to electronically submit tenant activity to HDS NextGen must be at version 5.0 or higher. Please confirm with your property management software vendor that your system has the proper version
HDS NextGen Resources
Review the links for HDS NextGen guidance. Updates will be shared via email.
Sign up for Virginia Housing Updates.
Send site specific questions or inquiries about program requirements to
Compliance-AssetManagement@VirginiaHousing.com. Include your assigned Compliance Officer on the email. Include the property name and details on the inquiry in the email subject line. Send HDS NextGen system questions to
NOTE: You will need
Adobe’s Acrobat Reader (.pdf), and/or Microsoft Office Software in order to view some of the documents on this page.