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Property Owners and Managers

 
 
 
 
Search Income and Rent Limits

Search Income and Rent Limits

Managing a Virginia Housing-financed and serviced rental property? Use this information to ensure compliance with income and rent limits for your property.

 
 
 
 
WCMS

Access HDS NextGen (Formerly Web Tenant Compliance Management System (WTCMS)

WTCMS is now HDS NextGen. Copy and paste https://hdsweb.vhda.com into Google Chrome, which is the required browser for HDS NextGen.

  
 
 
 
 
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Updates and Announcements

Sign up for Virginia Housing updates and review Compliance and Asset Management communication archives.

 
 
 
 
TUMS

Referral Information for the DOJ DD and Target Population

Introduction | Vacancy Loss Request | DBHDS Regional Housing Specialist Map

 

Compliance & Asset Management Overview

Virginia Housing’s Compliance & Asset Management department:

  • Monitors properties that receive Low-Income Housing Tax Credit (LIHTC) for compliance with IRS guidelines.
  • Monitors properties that receive tax-exempt bond financing through Virginia Housing for compliance with IRS income occupancy restrictions.
  • Ensures owner’s compliance with HUD Section 236/RAP program guidelines.
  • Monitors properties that receive Virginia Housing taxable bond or other Virginia Housing financing sources for compliance with Virginia Housing rules and regulations.
  • Serves as Contract Administrator of HUD Section 8 Project-based subsidy contracts.
  • Educates owners and managers on program requirements monitored by Virginia Housing.  
*NOTICE: Please see Virginia Housing's full announcement on Governor's Executive Order Number Twenty-five (2018) regarding eviction data collection. Information should be entered in the Eviction Tracking Log form and submitted to Virginia Housing.

 

Certified Management Agent Information

Please submit the certified management agent application package and refer questions to Kara Nickerson - Kara.Nickerson@VirginiaHousing.com

  
  
Certified-Management-Agent-App.xlsCertified Management Agent Application
Certified Management Agents.pdfCertified Management Agents

HDS NextGen

Required Web Browser: Google Chrome is the required web browser. The system upgrade will not operate using other web browsers (Internet Explorer, Firefox, Safari, etc.).

Best Practice: Users must logout of the HDS NextGen Application instead of clicking the "x" to close the Google Chrome web browser.

If you receive the error message "Not an Authorized User" after working in the system,

                1. Click on your name in the upper right corner of the screen,
      1. Choose log out
      2. Close your browser, then
      3. Log into HDS NextGen

Following these steps should restore the application menu options and the system should be fully functional. If you continue to receive the error message or cannot access menu options in HDS NextGen, contact us at Compliance-AssetManagement@VirginiaHousing.com. Please include your site number, site name, and HDS NextGen in the email subject line.

Electronic Upload Requirements: The XML extension used to electronically submit tenant activity to HDS NextGen must be at version 5.0 or higher. Please confirm with your property management software vendor that your system has the proper version.


**PENDING RESOLUTION**

HDS NextGen Application Errors: Virginia Housing is working with the vendor to resolve known critical system issues. Updates will be posted to the website and sent via email to all system users. Please sign up for Compliance and Asset Management Updates, and select the "Property Manager" email list.

We are aware of the following critical system issues:

  • Missing Income Limits on Tenant Income Certification (TIC): The income limits may not populate on the TIC for non-Tax Credit properties.
        • If your site has Tax Credits or Tax Exempt Bonds and the income limits do not populate on your TIC, contact your assigned Compliance Officer for assistance.
  • Cannot Save Move-in or Initial Tenant Certifications: External users are unable to save Move-in and Initial Certifications since our last software upgrade on Thursday, February 18, 2021.
        • Guidance: Please do not delay occupying units.  Use the Best Practice Tenant Income Certification form included in the Tax Credit Compliance Forms and Documents, or other TIC form included in your property management software for all move-in and initial certifications.
  • Tenant Income Certification (TIC), Page 2, Part V Income & Rent Eligibility Error: The TIC section V populates the site minimum set-aside instead of the designated income and rent limits.

  

HDS NextGen Resources 

Review the links for HDS NextGen guidance. Updates will be shared via email. Sign up for Virginia Housing Updates.

Send questions to Compliance-AssetManagement@VirginiaHousing.com. Include your assigned Compliance Officer on the email.  Also, include HDS NextGen and the property name in the email subject line.

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Contact Us

Compliance & Asset Management Staff

 

Multifamily Servicing Department

Multifamily Servicing Staff

 

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

Virginia Housing Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse