Back to Home
Helping Virginians Attain Quality, Affordable Housing
Follow Us LinkedIn Facebook YouTube RSS Feed Twitter Virginia Housing Blog Instagram
Text Size: A- A  A+ | Text Only | Print Print

Virginia Housing Rental Servicing Department Contacts

Name & Title
Contact Information
Areas of Responsibility
Nina B. Nolley
Director of Rental Servicing
Phone: 804-343-5859
Fax: 804-343-8628
- Department Manager
- Business Continuity
- Audit Guide
- Loan Administration
- Default Administration
- Collections Management
- Foreclosure Administration
- Reserve Administration
- Loan Restructurings
- Workout Administration
- Forbearances
Hope Coleman Rutter
Assistant Director, Rental Servicing
- Department Manager
- Business Continuity
- Audit Guide
- Loan Administration
- Default Administration
- Collections Management
- Foreclosure Administration
- Reserve Administration
- Loan Restructurings
- Workout Administration
- Forbearances
Antonia R. Bandy
Insurance Administrator
Phone: 804-343-5770
Fax: 804-343-8425
- Insurance Tracing
- Premium Invoices
- MIP
- Reserve Disbursement
Linda M. Barrett
Collections Officer
Phone: 804-343-5860
Fax: 804-343-8620
- ACH Administration
- Collections
- Contract Servicer Administration
- Payoffs
- Loan Maturities
- Tax-Exempt
- Reserve Monitoring
- Default Reporting
Yvonne R. Broaddus
Loan Closing Specialist
Phone: 804-343-5687
Fax: 804-343-8370
- Borrower Inquiry
- Closing Numbers
- First Payment Package
- New Loan Setup
- Amortization Schedules
- Assumptions
- Loan Restructuring
- Reserve Changes
L. Kay Dodson
Insurance Administrator
Phone: 804-343-5673
Fax: 804-343-8369
Kay.Dodson@virginiahousing.com

- Pre-closing Policy Reviews
- Renewal Insurance Policy Review
- Premium Invoices
- Insurance Tracing
- Insurance Claims
- MIP
- Reserve Disbursement

Melissa K. Gayle
Senior Accountant/Data Reporting Officer

Phone: 804-343-5661
Fax: 804-343-8403
Melissa.Gayle@virginiahousing.com

- Subsidy Contract Administration
- HAP Remittances
- IRS Reporting
- Portfolio Accounting Oversight
- MFS Data Integrity and Reporting
- Business Continuity

Yvette C. Jones
Rental Escrow Analyst
Phone: 804-343-5825
Fax: 804-343-8484

- Real Estate Tax Disbursement
- Real Estate Tax Assessments
- Escrow Analysis

Shelly Mallory
Rental Housing Servicing Specialist
Phone: 804-343-5894
Fax: 804-343-8418
Shelly.Mallory@virginiahousing.com

- Closing and First Payment Quality Assurance
- Records Management
- Reserve Disbursement Administration
- Escrow Analysis
- HAP Remittances
- Workouts
- Foreclosures
- Satisfaction Document Release

Melanie L. Mason
Accountant
Phone: 804-343-5921
Fax: 804-343-8474
Melanie.Mason@virginiahousing.com

- Subsidy Accounting
- Account Balances
- Contact Changes
- TIN Confirmations
- Reserve Disbursement
- Real Estate Tax Disbursement
- Real Estate Tax Assessments

 

Vacant
Collections Officer
Phone: 804-343-5574
Hope.Rutter@virginiahousing.com
(until position is filled) 
- Real Estate Tax Disbursement
- Real Estate Tax Assessments
- Escrow Analysis

Contact Us

Compliance & Asset Management Department

Compliance & Asset Management Staff

Multifamily Servicing Department

Multifamily Servicing Staff

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

Virginia Housing Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse