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Rental Loan Servicing

The Rental Loan Servicing department of VHDA’s Rental Housing division is responsible for loan and financial subsidy administration of the multifamily portfolio. Critical responsibilities include loan collections, payment processing, loan and subsidy accounting, escrow and reserve administration, new loan setup, assumptions, loan restructures, payoffs, and IRS reporting. All servicing is completed in-house by a team of seasoned professionals. Click here for a list of department associates, contact information, and areas of responsibility.

Additional Resources

  • Borrower Inquiry
    24/7 online access to rental loan balances and loan account transaction information
  • Rental (Multifamily) Loan Payments
    Rental (multifamily) loan payments should be mailed to:
       VHDA
       P. O. Box 5127
       Richmond VA 23220-8127
       Attn: Kelvin Brown

       

    We encourage all mortgagors and management agents to sign up for our free automated payment service. An application can be obtained at Authorization for Multifamily Automated Payment Transfers

  • Rental (Multifamily) Servicing Forms and Reports
    View payment and disbursement authorization forms, portfolio delinquency statistics, and reserve interest earnings report
  • Audit Guide
    View Multifamily Mortgagors/Grantee Audit Guide

 

 

NOTE: You will need Adobe’s Acrobat Reader (.pdf), and/or Microsoft Office Software in order to view some of the documents on this page.

Contact Us

Multifamily Servicing Department

Nina Nolley
804-343-5859
nina.nolley@vhda.com
Multifamily Servicing Staff

Compliance & Asset Management Department

Compliance & Asset Management Staff

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse