The Rental Loan Servicing department of Virginia Housing’s Rental Housing division is responsible for loan and financial subsidy administration of the multifamily portfolio. Critical responsibilities include loan collections, payment processing, loan and subsidy accounting, escrow and reserve administration, new loan setup, assumptions, loan restructures, payoffs, and IRS reporting. All servicing is completed in-house by a team of seasoned professionals. Click here for a list of department associates, contact information, and areas of responsibility.

Additional Resources

• Borrower Inquiry
  24/7 online access to rental loan balances and loan account transaction information


• Rental (Multifamily) Loan Payments
  Rental (Multifamily) loan payments should be mailed to:
     Virginia Housing
     P. O. Box 5127
     Richmond VA 23220-8127
     Attn: Hope Coleman Rutter

     

  We encourage all mortgagors and management agents to sign up for our free automated payment service. An application can be obtained at Authorization for Multifamily Automated Payment Transfers
  

• Rental (Multifamily) Servicing Forms and Reports
  View payment and disbursement authorization forms, portfolio delinquency statistics, and reserve interest earnings reports.
  


• Multifamily Financial Reporting Requirements
  

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