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Rental (Multifamily) Loan Servicing

The Rental Loan Servicing department of Virginia Housing’s Rental Housing division is responsible for loan and financial subsidy administration of the multifamily portfolio. Critical responsibilities include loan collections, payment processing, loan and subsidy accounting, escrow and reserve administration, new loan setup, assumptions, loan restructures, payoffs, and IRS reporting. All servicing is completed in-house by a team of seasoned professionals. Click here for a list of department associates, contact information, and areas of responsibility.

Additional Resources

  • Borrower Inquiry
    24/7 online access to rental loan balances and loan account transaction information
  • Rental (Multifamily) Loan Payments
    Rental (Multifamily) loan payments should be mailed to:
       Virginia Housing
       P. O. Box 5127
       Richmond VA 23220-8127
       Attn: Hope Coleman Rutter


    We encourage all mortgagors and management agents to sign up for our free automated payment service. An application can be obtained at Authorization for Multifamily Automated Payment Transfers

  • Rental (Multifamily) Servicing Forms and Reports
    View payment and disbursement authorization forms, portfolio delinquency statistics, and reserve interest earnings report
  • Audit Guide
    View Multifamily Mortgagors/Grantee Audit Guide



NOTE: You will need Adobe’s Acrobat Reader (.pdf), and/or Microsoft Office Software in order to view some of the documents on this page.

Contact Us

Multifamily Servicing Department

Nina Nolley
Multifamily Servicing Staff

Compliance & Asset Management Department

Compliance & Asset Management Staff

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986


Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


Virginia Housing Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse