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Web Tenant Compliance Management System (WTCMS) FAQ

Looking for answers to frequently asked questions about our online compliance reporting system? You’ve come to the right place. If this list doesn’t answer your specific question, please give us a call and we’ll be glad to help.
expand How does it work? 
WTCMS users log in via a web browser where they can access the properties that VHDA has approved for their use. The system provides access to all properties, buildings and units. This enables users to view or edit units and enter tenant certification information. It also enables users to view and print tenant certifications and occupancy and demographic reports.
expand I’m having trouble with WTCMS. Who can help me? 
expand What is WTCMS? 
The Web Tenant Compliance Management System (WTCMS) allows property managers to enter tenant information directly into a web-based compliance reporting system.
expand Why am I getting System Error Messages? 
expand Why is Full Time Student Status not displaying on my Tenant Income Certification? 
That status is determined by the Special Status of “S” on the Household Member Screen.


More Information

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Compliance & Asset Management Department

Compliance & Asset Management Staff

Multifamily Servicing Department

Multifamily Servicing Staff

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986


Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse