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COVID Lock Extension Fee Waiver Expiration

On May 5, 2020, Virginia Housing implemented temporary flexibilities to our lock extension policy due to your concerns about potential delays to loan closings caused by COVID-19. Effective July 1, 2021, this temporary policy will expire and any extensions will follow the standard terms of lock extension fees in accordance with the Origination Guide.

For questions, please contact your Business Development Officer or


Regina Pinkney
Northern Region
Business Development Officer

Gigi Houchins
Eastern Region
Business Development Officer

Dan Kern
Business Development & Training Manager

Joni Moncure
Central Region Business Development Officer

Frank Webster
Western Region
Business Development Officer


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Homeownership Program Department

Toll free: 800-227-8432
Local: 804-783-6725
Homeownership Originations Contact Information


Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986


Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


Virginia Housing Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse