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New Loan Locks Policy

During these uncertain times, Virginia Housing continues to accept new loan locks and purchase loans from our Lenders. However, please remember that during volatile mortgage markets, it may be necessary for us to change rates and pricing more frequently.

Effective immediately, the Lock Desk will accept new loan locks, Monday through Friday, during the hours of 10:30 a.m. through 6:00 p.m. Eastern Standard Time (EST). We appreciate your patience and willingness to adjust to this change.

Working in partnership with our lenders, Realtor and nonprofit organizations, we will continue to serve Virginia’s first-time homebuyers. Thank you for your continued support and partnership!

Note: Virginia Housing’s Origination Guide Chapter 3, Section 3.1 Lock-In Policies and Procedures will not be updated at this time. We will communicate any additional changes in the future.

Contact Us

Homeownership Program Department

Toll free: 800-227-8432
Local: 804-783-6725
Homeownership Staff Directory

Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse