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Virginia Housing’s Loan Origination System

Virginia Housing’s online system is powered by Accenture's Mortgage Cadence Enterprise Lending Center. This technology is used to carry out the following activities when doing business with Virginia Housing:

  • Registering and locking loans
  • Requesting lock extension and loan product changes
  • Importing loan data
  • Electronic document delivery
  • Submission of loans for review
  • Receipt of loan status notifications
  • Receipt of loan documents from Virginia Housing
  • Review of lender pipeline and loan status

Getting Set Up

Each lender will notify Virginia Housing of their Lender Administrator(s) who will be responsible for maintenance of their respective users. Upon setup, Virginia Housing provides Lender Administrator(s) with the necessary access to create, modify, and inactivate users.

Below are resources to assist in using Virginia Housing’s Loan Origination System.


NOTE: You will need Adobe’s Acrobat Reader (.pdf), and/or Microsoft Office Software in order to view some of the documents on this page.

Contact Us

Homeownership Program Department

Toll free: 800-227-8432
Local: 804-783-6725
Homeownership Originations Contact Information


Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140


Virginia Housing Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Website: Reporting Fraud, Waste or Abuse