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My VHDA Loan Information

If you are a VHDA mortgage customer, Customer CareNet is the place to review information regarding your account, update your contact information, request an amortization schedule and obtain additional information

NOTE: Effective November 1, 2015, the VHDA Customer CareNet site was upgraded, and there are changes to the way you log in.

Current Users of Customer CareNet: The first time you log in to the upgraded Customer CareNet site, you will need to update your password and security questions and answers before you will be able to access your loan information.

If you are an established user of Customer CareNet, and your username and password does not work the first time you use the updated system (after November 1, 2015), please register as a new user.

New Users of Customer CareNet: The first time you log in to the upgraded Customer CareNet site, you will need to create a user name and password, and select security questions and answers before you will be able to access your loan information.

Click “Access My Loan Information” below to visit the Customer CareNet site.

Contact Us

Loan Servicing Department

Toll free: 800-235-6938
Local: 804-783-6729
vhdaservicing@vhda.com
Note: In order to protect your privacy, please do not send confidential personal information or sensitive materials through this form. VHDA is not responsible for the security and/or confidentiality of personal information submitted via this form.

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse