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Multifamily Loan Servicing 

The Multifamily Servicing department of VHDA’s Servicing and Compliance division is responsible for loan and financial subsidy administration of the multifamily portfolio. This area services the portfolio by providing customer service and performing critical loan activities that include:

  • Assisting in the permanent closing process
  • New loan setup
  • Payment collections and processing
  • Loss mitigation
  • Default administration
  • Real estate and insurance escrow account processing
  • Escrow analysis
  • Reserve administration
  • Account reconciliation
  • Mortgage confirmations
  • IRS reporting

VHDA financial subsidy administration includes:

  • Budgeting and requisitioning of federal funds
  • Payment of monthly subsidies
  • Subsidy accounting
  • Contract administration of Project-based Section 8 New Construction/Sub Rehab
  • Section 236 Interest Reduction Payment programs

For names of department associates, contact information and their areas of responsibility, please see the Multifamily Servicing Staff Directory link on the right.