Back to VHDA Home
Follow VHDA LinkedIn Facebook YouTube RSS Feed Google+ VHDA Blog
Español | Text Size: A- A  A+ | Text Only | Print Print

Web Tenant Compliance Management System (WTCMS) FAQ

Looking for answers to frequently asked questions about our online compliance reporting system? You’ve come to the right place. If this list doesn’t answer your specific question, please give us a call and we’ll be glad to help.
Answer
expand How does it work? 
WTCMS users log in via a web browser where they can access the properties that VHDA has approved for their use. The system provides access to all properties, buildings and units. This enables users to view or edit units and enter tenant certification information. It also enables users to view and print tenant certifications and occupancy and demographic reports.
expand I’m having trouble with WTCMS. Who can help me? 
expand What is WTCMS? 
The Web Tenant Compliance Management System (WTCMS) allows property managers to enter tenant information directly into a web-based compliance reporting system.
expand Why am I getting System Error Messages? 
expand Why is Full Time Student Status not displaying on my Tenant Income Certification? 
That status is determined by the Special Status of “S” on the Household Member Screen.

 

More Information

Contact Us

Compliance & Asset Management Department

Compliance & Asset Management Staff Directory

Multifamily Servicing Department

Multifamily Servicing Staff Directory


Customer Service

Toll Free: 877-VHDA-123
Local: 804-782-1986

 

Virginia Relay

In Virginia: 711
Toll Free: 800-828-1140

 

VHDA Fraud, Waste or Abuse Hotline

Phone: 804-915-3146
Email: InternalAudit@vhda.com
Website: Reporting Fraud, Waste or Abuse